Included in Professional & Premium plans. Emergency callouts are part of your management package — no surprise fees when you need us most.
What We Cover in an Emergency
24/7 Contact Line
- Dedicated emergency line staffed around the clock
- Immediate response to tenant emergency calls
- Landlords notified as events unfold
- No waiting until business hours for urgent issues
Water & Flooding Emergencies
- Burst pipe and water main break response
- Basement flooding and drainage emergencies
- Water heater failures and overflow situations
- Shut-off coordination and mitigation steps
Electrical Emergencies
- Power outages and tripped breaker coordination
- Exposed wiring or sparking outlet response
- Emergency electrician dispatch
- Tenant safety guidance while responders mobilize
Heating Failures
- Furnace and heat pump failure response
- Fuel delivery and heating system emergency repair
- Temporary heating solution coordination
- Tenant welfare check and follow-up
Security & Access Issues
- Lockout assistance and emergency access
- Broken lock and compromised entry response
- Coordination with local emergency services
- Post-incident documentation and reporting
Rapid Dispatch Network
- Pre-vetted emergency service providers on call
- Faster response than cold-calling unknown contractors
- Relationships with licensed PEI tradespeople
- Prioritized service for managed properties